Due to the current situation with the Coronavirus in Europe we are forced to limit our service severely until mid of May for now.
UPDATE 3.4.2020: From 4.4.2020 until 24.4.2020 stays for leisure are prohibited in all Austrian hotels.
Therefore we are not allowed to accept reservations for those dates, except
- for the purpose of care and assistance to persons in need of support,
- for professional reasons, or
- to meet an urgent housing need (e.g. when your flat is damaged / not inhabitable).
Guest have to provide proof of beeing subject to this exceptions when booking.
Currently all museums, theaters, and shops (except groceries and pharmacies), restaurants, bars, etc. are closed until further notice. Population is required to remain at home except when it is really necessary to leave home for work or buy groceries etc.
More information on the current situation in Vienna can be found on the offical website of the Vienna Tourist Board.
Arrivals are still possible, but the service at our place will be limited as following:
- Reception will not be staffed continuously or may not be staffed at all. However, via phone you can reach someone 24h a day to be at your service on site within minutes. CheckIn will be facilitated as self-service by leaving the room key on the front desk in an envelope with your name on it.
- Sauna will only be open on request
- Breakfast will be limited on demand / room service
- Room service / cleaning will be limited to departure rooms. During your stay the room will only be cleaned on request.
- Please consider the restrictions of movement imposed by the federal government. You might not be allowed to travel except for urgent business reasons. Please see the above linked website of the Tourism Board!
If you must or want to maintain your reservation, we offer a 20% rebate to your current reservation in the affected time period.
Therefore, we offer cancelation or modification of your reservation (for arrivals between 14.3.2020 and 24.4.2020) as following:
- Reservations with a prepaid/non-refundable policy can be modified/moved to another date OR when canceled we will issue a voucher of the value of the booking for future use
- All other reservations can be modified/moved or canceled free of charge
- For reservations outside these dates, please contact us for your options.
In case you have booked through an online travel agency, please contact their customer service to ask for a cancelation as detailed above.
If you have booked directly with us, please just contact us via email and provide your reservation details you wish to cancel.
We wish to extend our best wishes to you and your loved ones. Stay safe and healthy!
Family Spiess and Team.