Dear Guests!

LAST UPDATE 26.12.2021:

We are open regularly from the 20th December 2021 onward!

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ATTENTION! New rules for crossing the border into Austria on and after the 20th of Deember 2021:

From December 20th, entry from all countries is subject to the 2-G-Plus obligation (vaccinated/recovered and PCR-tested). If no negative test result can be presented, an immediate quarantine obligation applies.

Exceptions to the 2-G-Plus obligation apply, among other things, to:

  • People who have received a booster vaccination (3rd dose or 2nd dose from Johnson & Johnson - also applies to people who have recovered!) are not required to get a PCR test;
  • Pregnant women, those who cannot be vaccinated without risk, as well as persons traveling to an international institution for professional purposes, must show a negative PCR test upon arrival. There is no need to present proof of vaccination or a certificate of recovery.
  • Schoolchildren or children of school age have the “Ninja Pass”.

ATTENTION! Depending on where you have been in the days before your arrival you may be subject to even stricter rules! Please check with the embassy of Austria in your country to get up to date information! Also check rules for your travel back home!

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The following COVID19-rules must be observed for CheckIn:

  • "2G-Rule" required for admittance:
    at Check-In a proof of immunization must be provided (exception: kinds until age 6 are exempted)
    • full vaccination or booster vaccination less than 270 days ago
      • vaccines that require two doses must be completed - valid from the day of the second dose on
      • vaccines that require only one dose are valid from day 22 until 270 days past vaccination - max. until 3.1.2022,
    • or proof of past infection within the last 6 month
    • Only vaccinations with vaccines approved in the European Union are valid
    • Exception for kids from age 6-11: recent PCR-Test (72h) or antigen-test (48h) are accepted
    • Exception for kids from age 12-15: recent PCR-Test (48h) is accepted
  • For reasons of contact tracing for each travel group at least one of the persons living within the same household must register with name, telephone number and email adress (preferably of all persons)
  • For Breakfast in the breakfast room guests must again daily
    • register electronically with a smartphone app / QR-Code and
    • fulfill above requirements for admittance
  • FFP2 masks (without valve) are required in all common indoor areas for all persons (even if tested and/or vaccinated)

Please note: no test whatsoever is accepted for admittance any more, except for kids below the age of 12 or for a limited time in conjunction with a first vaccination. However, we recommend all guests to get PCR-tested before arrival, also for vaccinated or recovered guests!

The City of Vienna provides many free or non-free testing options, more info at the Website of the city of Vienna or the website of the tourist office. We recommend making use of the free "Alles Gurgelt! (everybod gargle!)" PCR-Test-System! Testkits for self-sampling (gargling in front of your smartphone or tablet) in your room are available directly from us - Testkit drop off at close by Billa supermarket - drop of before 9:00 receive results online within 24h !

More information on the current situation in Vienna can be found on the offical website of the Vienna Tourist Board.

To make your stay as unburdened as possible we are implementig a series of measures:

  • Breakfast (if booked) may also be served as in-room service on request (no surcharge) - we kindly ask for a preorder the night before.
  • At the breakfast buffet heightened hygiene measures are in place (distancing, FFP2 face masks, hand disinfection before going to the buffet area, regular change of cutlery, disinfection of contact surfaces. Hand disinfection will be provided at the table. Seats are distanced according to regulations.
  • Hand disinfection stations are placed at relevant positions throughout the house
  • Portable hand disinfection to take along is provided as an in-room amenity
  • in addition to our regular high cleaning standard important contact surfaces (TV remote, switches, door knobs, toilet, tablet computer, ...) are disinfected upon departure. Contact surfaces in public areas are disinfected on a regular basis.
  • If possible, rooms are left vacated as long as possible, providing additional safety
  • All non-essential decoration elements (pillows, day covers, etc.) and amenities (sewing kit, lotion, etc.) are removed from the room, but are available upon request.
  • Minibar is not stocked by default - beverages are available upon individual request
  • Access to sauna (without surcharge) is limited to the guests staying in the same room at a time, upon request and prereservation, with cleaning and disinfection of contact surfaces in between.
  • Almost contact less CheckIn is possible - Your (disinfected) key card can be deposited at the front desk for you to take without direct interaction with our staff. The registration sheet will be placed in your room for you to fill out and return to the front desk later.
  • CheckOut may be contact less if you provide credit card details and and email address with your reservation and allow us to charge your room bill to it upon CheckIn.Your invoice will be sent via email.
  • All our staff members are invited and encouraged to be tested for a SARS-CoV-2 infection 2-3x per week at no cost for them
  • Should a guest require a test, there are plenty of free or fee-based testing offers available in Vienna. More Information can be found at the Website of the City of Vienna or the Website if the Vienna Tourist Info

We kindly ask our guest to obey the following rules:

  • FFP2 face mask mandate in all public indoor areas, especially in the buffet area of the breakfast room
  • Keep a distance of at least 1 meters to staff and other guests
  • Use the elevator alone or together with persons stay with you in a room only
  • Make regular use of hand disinfection (especially required before and after each time going to the breakfast buffett area)
  • Get the official "Stopp Corona" App for your Smartphone (and don't forget to reactivate you home country's app upon return home)
  • If you suspect to be sick, please stay in your room until medical clarification (call public hotline 1450 to get assistance and guidance)
  • Please also inform us about any other infectious disease you may have had during your stay. That allows us take additional precautionary measures (disinfection, cleaning, vacting the room for an extended period) accordingly. This information will be kept confidential except for diseases that we are required to report to public health authority.

Due to the crisis situation our reception may not be staffed all the time, but there is always someone on site available on call and in person any time 24/7.

We wish to extend our best wishes to you and your loved ones. We are looking forward to welcome you again!

Stay safe and healthy!

Best regards,

Family Spiess and Team.