Cancelation due to Coronavirus?

Free cancelation is currently not generally accepted, for reservations with an arrival between 14.3.2020 and 28.5.2020 please find more information at this link (please click here).
For travel dates outside of that period the cancelation policy agreed upon at the time of placing the reservation remains valid. Should the situation change, please contact us again.

However, only if you are from or have been to a risk area as listed by WHO (currently Italy, China, Japan, Hongkong, Iran, South Korea) within 3 weeks before your planned arrival, we accept free cancelation or modification of your reservation anyway.

As a courtesy, in case of a cancelation with penalty/fee applied, we offer to issue a voucher of the value as 25% of the penalty/fee, valid up to 12 month after cancelation date, to be applied to a future reservation. You need to contact us before cancelation if you want to use this offer.

In case you have to cancel for reasons of sudden personal sickness, cancelation fees apply. Please check with your travel insurance or credit card provider if you have insurance coverage. We will issue a cancelation invoice you can use to claim against your insurance.

Cancelation Policy for Prepaid / Non-Refundable Rate Plan

This policy is only valid for reservations placed directly with us. Policy as agreed upon at the time of booking as stated in the confirmation always takes precedence.

Free cancelation within 24 Hours of placing the reservation.

Cancelation fees for cancelations up to 3 month before arrival:
handling fee 40 € + no cancelation fee OR free modification of reservation (depending on availability, rate may be different for different travel dates; no reduction in total price allowed for modified reservation)

Cancelation fees for cancelations up to 1 month before arrival:
handling fee 40 € + cancelation fee of 40% of the full stay’s charge OR free modification of reservation (depending on availability, rate may be different for different travel dates; no reduction in total price allowed for modified reservation)

Cancelation fees for cancelations up to 7 days before arrival:
handling fee 40 € + cancelation fee of 70% of the full stay’s charge

Cancelation fees for cancelations less than 7 days before arrival:
handling fee 40 € + cancelation fee of 90% of the full stay’s charge

Hotel Cancellation Insurance

To avoid unnecessary expenses in case of cancellation due to sickness or some other important reasons we recommend protecting yourself with the Hotel Cancellation or Hotel Cancellation Plus Insurance. Starting at an insurance premium of just 4% of the booked value your are covered!

Take a look at the following insurance offerings by Europäische Reiseversicherung – buy your insurance right now online:

Cancelation Policy for Flexible Rate Plan

Free cancelation up to 1 day before arrival!

Cancelation fee for cancelations on the day of arrival or no-shows:
100% of the price of the first night of the booked stay.

Cancelation Policy for Basic Rate

Free cancelation up to 30 days before arrival!

Cancelation fees for cancelations up to 1 day before arrival:
cancelation fee of 50% of the full stay’s charge.

Cancelation fee for cancelations on the day of arrival or no-shows:
100% of the full stay’s charge.