Room Key in your wallet - Frequently Asked Questions
General Questions
What is a digital room key in your wallet?
A Wallet key allows you to store your room key so you can unlock doors using your phone or a compatible smartwatch.
How can I tell if I am able to use a digital room key in Wallet?
If your device is compatible with wallet keys, you can see an Add to wallet button at the end of your online check-in.
How do I set up and use a digital room key in Wallet?
You can add a key to your wallet directly at the end of online
check-in by clicking the wallet button. Your room key is only active
once your check in time has passed and your room is ready. To use your
room key, hold your device near the door lock. After online check in,
you can still set up or replace your wallet key from the Guest Portal homepage.
I am not able to add my digital room key to Wallet. What do I do?
Don't worry, you can always check-in at the front desk when you arrive at the hotel, either in person or on our check-in kiosk. If necessary you can always ask for assistance!
Can I use a digital hotel room key in Wallet and a physical hotel key card at the same time?
Yes, you can use both.
How do I use my digital room key in Wallet?
Once your Wallet key has been activated, just hold your mobile device or compatible watch near the reader to unlock the door.
What if I have multiple stays at a hotel?
If you book multiple rooms on the same date, the wallet key is only activated for the room you are assigned to. If you book a room on multiple dates, a different wallet key is activated for each stay. Each key is only active for your current stay after you complete your online check-in.
Where can I use my digital Wallet Key?
In addition to your room, your Apple Wallet or Google Wallet Key can also be used to access the same hotel spaces where you would use a physical key such as the sauna area and the front door.
Google specific questions
What happens to my room key in Google Wallet if I lose my Android phone?
If your Android phone is misplaced or lost, you should use the Find My Device app to remotely delete/wipe a lost device. Find, secure, or erase a lost Android device - Google Account Help.
Which devices support room key in Google Wallet?
- Android: Android 9 or higher with NFC turned on.
- Google Wallet: The latest version of Google Wallet app (recommended).